Frequently
Asked Questions

We’ve put together a list of answers to questions we often get asked around Comma, Open Banking, security and more.

Find your answers

What banks are supported?

We work with all the major UK banks.

Connection to make bulk payments:
Barclays, Clydesdale, Co-Op, Halifax, HSBC, Lloyds, Nationwide, Natwest, Revolut, Santander, Starling, Tide

Connection for single payments only:
Allied Irish Bank Business, Monzo, Royal Bank of Scotland

We plan to support more in time and roll out to other countries in the future.

How many payments can I make?

You can make unlimited payments, of any amount with no extra fees.

In fact, thats the whole point! We encourage you pay as many companies and people as possible so you can see the power of Comma.

Is there a minimum client base required?

Not at all! Whether you have one client or thousands, Comma works for all accountants.

You can even use Comma internally, so that different people can create payment runs, and the authorised bank user can pay them.

How secure is paying by Comma?

Comma uses open banking which means you must be authorised by the bank to make payments and only account holders can do this.

You can find out more about open banking here: www.openbanking.org.uk

How do I sign up?

To get signed up, speak to a member of our team hello@usecomma.com

Thank you! Your submission has been received!
 An error occured. Please refresh and try again

What accounting software is supported?

We work with the following accounting software.

Xero, Sage 50, Sage Desktop, Sage One, Quickbooks Online, Quickbooks Desktop, Clearbooks, FreeAgent, Kashflow, MYOB

Don’t see yours on the list? Contact us

What devices can I access Comma on?

You and your clients can log in, initiate, share and confirm payments on a phone or tablet, desktop or laptop.

How do I introduce my clients to Comma?

We come across many accountants who would love to use Comma and can see the benefit to their clients.

To help show Comma to your clients, we’ve put together these handy resources:
Introduction to Comma for clients
90 Second Demo
App Advisory’s article about Comma

How do I know my funds are safe?

Comma never actually touches your or your clients money.

Funds only leave the designated bank account to go directly to the receiver you are paying. We just automate this process and bulk inform the bank what is being paid and to where.

What does it cost?

Our pricing is a SaaS based model and is designed to be cheap and affordable for our end users.

We also offer a discounted price structure for accountants and bookkeepers bringing on their book of clients. To find out more, speak to our team.

Speak to our team

Ready to see Comma in action?
Book your super quick, no obligation, waffle free demo now. 
Get a demo