Frequently
Asked Questions

We’ve put together a list of answers to questions we often get asked around Comma, Open Banking, security and more.

What banks are supported?

We work with all the major UK banks.

Connections currently supporting bulk payments:
Barclays, HSBC, Natwest and Santander

Connections currently supporting single payments only:
Allied Irish Bank GB, Monzo, Starling, Royal Bank of Scotland, Co-Op, Tide, Lloyds, CashPlus, Coutts, Bank of Ireland, Bank of Scotland, Silicon Valley Bank, Virgin Money and Ulster Bank

We plan to support more in time and roll out to other countries in the future.

How many payments can I make?

You can make unlimited payments, of any amount. In fact, that’s the whole point! We encourage you pay as many companies and people as possible so you can see the power of Comma.

Is there a minimum client base required?

Not at all! Whether you have one client or thousands, we don’t discriminate ;)

Comma works for businesses of all shapes and sizes.

How secure is paying by Comma?

Comma uses open banking which means you must be authorised by the bank to make payments and only account holders can do this.

You can find out more about open banking here: www.openbanking.org.uk

What accounting software is supported?

We work with the following accounting software:
Xero, Sage 50, Sage Desktop, Sage Business Cloud Accounting, Quickbooks Online, Quickbooks Desktop, Clearbooks, FreeAgent, Kashflow, MYOB

We plan to add more in time.

What devices can I access Comma on?

You and your clients can log in, initiate, share and confirm payments on a phone or tablet, desktop or laptop.

How do I introduce my clients to Comma?

We come across many accountants who would love help introducing Comma to their clients.

To help show Comma to your clients, we’ve put together these handy resources:
Introduction to Comma for clients
Demo of Comma
Support Hub

How do I know my funds are safe?

Simple, your bank is still processing the payments. We just automate this process and bulk inform the bank what is being paid and to where.

What does it cost?

Check out our pricing page or speak to our team to find out more.

Don’t waste another minute processing payments.
Sign up today and discover the magic of bulk payments.
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